"I am applying for a new job." A guy from another department announced to me one day. "It's for a 'Technical Computer Job' and I was wondering if you would help me with a couple of the questions on the application form?"
"Ok, I'll help you if I can." I agree somewhat taken aback by the new 'Job Title.'
"This is the main question I am having a problem answering." He says pointing to a large box on the application.
"Describe any technical IT experience that you have had?" I read out loud.
"Yes" he says. "What shall I put?"
Wednesday 11 August 2010
Customer Service Hell
A colleague of mine was telling me about an incident a while ago with a user.
It was a Monday morning and the department was extremely low on staff for various reasons. Ofcourse when you are short of man power, as Murphy's Law states "Anything that can go wrong, will go wrong."
With only a few people to solve the IT mysteries of the workplace, several crisises hit at once with not enough people to cover them all. It ended with only one person in the office dealing with the telephone complaints and the queue of requests coming through the door.
Just as my colleague was wishing he had never turned up for work that morning, things got a whole lot worse. It started with a phone call.
It was a Monday morning and the department was extremely low on staff for various reasons. Ofcourse when you are short of man power, as Murphy's Law states "Anything that can go wrong, will go wrong."
With only a few people to solve the IT mysteries of the workplace, several crisises hit at once with not enough people to cover them all. It ended with only one person in the office dealing with the telephone complaints and the queue of requests coming through the door.
Just as my colleague was wishing he had never turned up for work that morning, things got a whole lot worse. It started with a phone call.
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