It's the umpteenth attempt at calling her; I have been trying to get in touch with a user for over a fortnight after a fault was passed on to me from our helpdesk:"A huge chunk of my emails are missing". It had claimed in big bold capital letters; providing lots of useful information to go on as usual.
The problem is urgent, and absolutely must be fixed immediately (apparently). As urgent as is may be, all attempts to contact the person who reported the fault have been in vain.
I hang up the phone again after the about the twelfth ring, and with everlasting regret, I send the user another email explaining that I was looking into their fault, and needed to speak with them about it. Finally a few hours later I get the returning phone call:
