Non Self Service

I have always been amazed at the actions (or lack of)  of people when a problem occurs. They will moan and groan, and blame everyone under the sun, but will do nothing to help themselves. Is it because it happens with a computer in the room? That as soon as a crisis hits, they immediately switch to dumb mode until someone points out a simple solution and forces it upon them.

For instance, when an electrical fault occurs I am always perplexed at the mentality that causes these people to ignore simple safety or logic. There are several examples already posted on here and here is another.

A couple of weeks ago, the late shift upon me again, I get a phone call from a tutor. He informs me that a woman in his class had just received a rather severe electrical shock from a plug socket in one of the new classrooms.

The Locked Cabinet

With the big move complete, we are settled in the new office and the company's servers are now in one place, under our complete control. Well almost, We aren't allowed to touch the phone system and there is nobody in the team willing to get too close to the Mac Servers for fear of coming out in a disfiguring skin disease.

For these delicate operations we have a Mac Technician who doesn't mind using overpriced, Fisher-Price hardware that is about as useful as a condom machine in the Vatican.

It is now situated between the main patch panels and a proper server rack (namely, populated with Windows and ESX Servers). It is now known as the Mac Rack . One morning our Mac guy comes in and asks us for the key to the back of the rack.