Every year we have the same problem. The licence on a particular piece of software runs out and we have to wait for the new one to be emailed through. This can't be ordered in advance, you have to wait until the old one has expired. This normally takes a few days, but during that time no one can use the software.
One year we were on the second day of waiting for the email. An email alert had been sent out a few days before explaining the situation. However a guy rings up demanding he be allowed to use the software.
We explain to him the situation. That the licence has expired, we have ordered a new one and that we are waiting for it to be sent. Until it arrives there is nothing we can do to get the software working.
Showing posts with label licence. Show all posts
Showing posts with label licence. Show all posts
Wednesday, 13 January 2010
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