The Early Morning Phone Call

Early one morning, I have been in office about five minutes and the phone rings. It's early and I am still slowly waking up. My colleague takes pity on the caller and picks up the phone.

As far as I can gather, the person on the other end has had an email stopped by the firewall. My colleague gives them my number, and asks them to phone me as he hasn't dealt with that problem before. He hangs up and leaves the office for this morning caffeine intake.

Five minutes later and my phone rings. I am finally waking up and answer with as much enthusiasm as I can muster.

"IT support" I say politely and introduce myself.

Little Miss Know It All

Knock Knock!

A woman walked into our office one afternoon with a laptop bag in her hand. She had a smile on her face and seemed friendly enough.

"I have come for my new loan." She exclaimed excitedly, assuming we were psychic. You know what they say about assumption being the mother of all.... Enough said!

It's amazing how many people walk into our office like that, making announcements and believing we automatically know all the details of what they are talking about.