Idiot in Training

Through the years we have had many trainees come to work with us. Unfortunately the first few we had were as computer literate as the rest of our users. They were not there for IT Support experience, but for work experience. Not a good combination in an environment such as ours.

One day a few years back, a fault comes in from an office that has a computer malfunctioning; nothing was appearing on the screen. This was a legitimate fault that after troubleshooting was pinned down to being a faulty graphics card. The computer was temporarily put out of commission and a replacement graphics card was ordered.