Idiot in Training

Through the years we have had many trainees come to work with us. Unfortunately the first few we had were as computer literate as the rest of our users. They were not there for IT Support experience, but for work experience. Not a good combination in an environment such as ours.

One day a few years back, a fault comes in from an office that has a computer malfunctioning; nothing was appearing on the screen. This was a legitimate fault that after troubleshooting was pinned down to being a faulty graphics card. The computer was temporarily put out of commission and a replacement graphics card was ordered.

The Great Laptop Rebuild Disaster

The worst kind of person to report IT problems has to be those that "think" they know what they are talking about. These are computer enthusiasts that have played about with an old 486 over the weekend, installed Windows and immediately believe they are IT Professionals.

One such person contacts us on a regular basis and is the subject of many humorous and frustrating stories. A lot of our guys do their very best to avoid having to deal with him.

On one particular day I was very unfortunate to receive a phone call from him.

"Did you know your wireless system is faulty?" He tells me.

"What makes you say that?" I ask.

"The laptop I have here will NOT connect." He explains.