The worst kind of person to report IT problems has to be those that "think" they know what they are talking about. These are computer enthusiasts that have played about with an old 486 over the weekend, installed Windows and immediately believe they are IT Professionals.
One such person contacts us on a regular basis and is the subject of many humorous and frustrating stories. A lot of our guys do their very best to avoid having to deal with him.
On one particular day I was very unfortunate to receive a phone call from him.
"Did you know your wireless system is faulty?" He tells me.
"What makes you say that?" I ask.
"The laptop I have here will NOT connect." He explains.
Showing posts with label wireless. Show all posts
Showing posts with label wireless. Show all posts
Wednesday, 13 January 2010
Wednesday, 16 December 2009
Wireless Problems
The wireless network was functioning correctly, their wireless card was enabled and configured correctly. In the end I asked them to bring the laptop up to our Support Office so that we could take a proper look.
The user then complained "But I am at home, do you mean I have to come all the way in to work just because your equipment doesn't work?" (Yes they had neglected to tell me they were working at home and they didn't have broadband.)
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