We get a few disgruntled people come up to our office from time to time. Some have legitimate reasons, most don't. One in particular was rather rattled the other week when he came in with his laptop. He wasn't out right nasty, merely high and mighty with a volatile nature, and a sense that all should bend to his will. He obviously hadn't been up to see us before.
It was early one evening and I had just managed to get my dinner out of the microwave before the first phone call broke the silence of the office. I answered between mouthfuls.
"My laptop has a Trojan" a blunt voice informed me with a 'don't question my diagnosis' type tone. "I have phoned by brother, and he has confirmed that is what it is."
