Another Dissatisfied Customer

We get a few disgruntled people come up to our office from time to time. Some have legitimate reasons, most don't. One in particular was rather rattled the other week when he came in with his laptop. He wasn't out right nasty, merely high and mighty with a volatile nature, and a sense that all should bend to his will. He obviously hadn't been up to see us before.

It was early one evening and I had just managed to get my dinner out of the microwave before the first phone call broke the silence of the office. I answered between mouthfuls.

"My laptop has a Trojan" a blunt voice informed me with a 'don't question my diagnosis' type tone. "I have phoned by brother, and he has confirmed that is what it is."

Quality of Service

I get an email one morning from a friend who works at another site. She was having issues retrieving an archived email. This was a common problem at the time and just required a quick install of an updated client. We arranged a time when she would have a few minutes to phone and let me connect remotely to the computer.

It's 12:10pm and my friend phones. All I needed to do was connect to her laptop, install the update and check that she could open the archived email. Simples...

I ask her what her "pc name" is. Now we run a program called BGInfo. This pulls information from the computer; including the pc name, ip address, RAM, disk space etc. This updates every time a user logs on and displays it on the desktop beneath our corporate logo.